Refund policy

Effective Date: January 1, 2026

At Veya, we believe ease is sacred. If something isn’t right, we want to make it right, simply, clearly, and without friction.

Eligible Returns

You may request a return within 14 days of delivery if:

• The item is unused

• The item is unworn

• The item is in its original packaging

• All original components, accessories, and inserts are included

For hygiene and safety reasons, used products cannot be returned.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

• Skincare and wellness products once opened or used (e.g. collagen masks, silicone pads)

• Products marked Final Sale

• Gift cards

• Digital products or downloads

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or video of the issue

If approved, we will offer a replacement or refund at no cost to you.

Refund Processing

• Approved refunds are issued to the original payment method

• Shipping fees are non-refundable

• Refunds are processed within 5–10 business days after the return is received and inspected

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

To start a return, email: hello@veyababe.com

Exchange Policy

We currently do not offer direct exchanges.

If you’d like a different item:

• Return your original item (if eligible)

• Place a new order for the replacement item

This allows us to ship quickly and maintain inventory accuracy, especially during high-demand launches.

If your exchange request is due to a defect or fulfillment error, contact us, and we’ll take care of it immediately at hello@veyababe.com.